Chrysler Financial – News
July 11, 2007
Contact: Amber Gowen, Chrysler Financial,
248-427-3126, arp11@dcx.com
Chrysler Financial Redesigns the Customer Lease Turn-In Process
Farmington Hills, Mich. — Chrysler Financial announced today a completely redesigned lease turn-in process to drive showroom traffic and new vehicle sales. The process will eliminate customer surprises and simplify the vehicle turn-in inspection process.
The process redesign includes a 20-point billing inspection conducted at the time of vehicle turn-in at the dealership. This inspection produces an immediate calculation of any excess wear and use charges, which coupled with the generation of an odometer statement results in final billing. Additionally, customers will have the option to pay with a credit card to close their account.
“The new process ensures a best-in-class lease turn-in experience for Chrysler Financial customers by providing services that make the turn-in process quicker and easier,” said Eckart Klumpp, Vice President – Remarketing for Chrysler Financial.
With the redesign, customers will also have access to interactive tools on chryslerfinancial.com that make preparing to turn-in their leased vehicle to the dealership even easier, including:
- Information on how to use the Credit Card Test® to determine vehicle damage that is covered with no charge
- An inspection report customers can pre-fill, before visiting a dealership, to determine damages for which they may be responsible
- Names and phones numbers of the customer’s local dealership Lease Loyalty Coordinators
The redesigned process began rolling out to Chrysler, Jeep® and Dodge dealerships in May and the nationwide launch is expected to be completed by November 2007.
About Chrysler Financial
Chrysler Financial offers automotive financial products and services to both dealers and consumers of Chrysler, Jeep® and Dodge vehicles in the U.S., Canada, Mexico, Puerto Rico and Venezuela. In addition to offering vehicle wholesale and retail financing to more than 4,400 Chrysler, Jeep and Dodge dealers, Chrysler Financial also provides fleet management and lines of credit to dealers. Currently, nearly three million drivers in the United States enjoy the benefits of leasing or financing with Chrysler Financial. Chrysler Financial has an employee base of 4,200 and supports a global portfolio of $75 billion. For more information visit corp.chryslerfinancial.com.